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  • Troubleshooting

Troubleshooting

  • My browser is not supported by Europass.
  • I cannot import my Europass CV, Language passport or Cover letter into the online editor.
  • I cannot access the online editor.
  • I cannot add a photo on my Europass CV.
  • I get a JavaScript error message when using the online editor.
  • I cannot import / export my Europass CV from / to my cloud storage.
  • A pop-up blocker has disabled the cloud authentication screen.
  • I cannot import a Europass CV generated online in PDF with Mac OS.
  • How to erase my Europass CV from the online editor?

Frequently Asked Questions

  • General questions on Europass
    • ​What is Europass?
    • ​How much do Europass documents cost?
    • Can I complete Europass documents myself?
    • ​How to contact a National Europass Centre?
    • Can I use or reproduce the information contained on the Europass website?
    • How to become interoperable with Europass?
    • What is the European Skills Passport?
    • In which countries is Europass implemented?
    • Is Europass a certification or recognition tool?
    • I am not a European citizen. Can I use the Europass CV?
    • Europass is not available in my language.
    • Which Europass documents do I need?
    • Can I use Europass with a mobile device?
    • I am blind or visually-impaired. Can I use the Europass CV?
  • Troubleshooting
    • My browser is not supported by Europass.
    • I cannot import my Europass CV, Language passport or Cover letter into the online editor.
    • I cannot access the online editor.
    • I cannot add a photo on my Europass CV.
    • I get a JavaScript error message when using the online editor.
    • I cannot import / export my Europass CV from / to my cloud storage.
    • A pop-up blocker has disabled the cloud authentication screen.
    • I cannot import a Europass CV generated online in PDF with Mac OS.
    • How to erase my Europass CV from the online editor?
  • Curriculum Vitae
    • ​How to complete a Europass CV?
    • In which format shall I save my Europass CV?
    • ​Where is my Europass CV stored?
    • How to update a Europass CV online?
    • Do employers have access to my Europass CV?
    • Can I self-assess the level of my language certificates?
    • Can I self-assess the European Qualification framework (EQF) level of my certificates or degrees?
    • How to post my Europass CV to the EURES portal?
    • I try to share my Europass CV with EURES but I am getting an error message.
    • Are Europass CVs stored in a database?
    • How to attach a document to the Europass CV?
    • How to link / unlink an attachment to a section of the Europass CV?
    • I have lost my Europass CV. What can I do?
    • How to create different versions of my Europass CV?
    • Is my Europass CV translated if I change the language of the editor?
    • How to create a Europass CV in another language using the online editor?
    • Do I need to complete all headings of the Europass CV?
    • How to save my Europass CV once completed through the online editor?
    • Are personal interests / hobbies useful on a Europass CV?
    • Is volunteering a work experience?
    • Are headings "Date of birth", "Sex" and "Nationality" required on a Europass CV?
    • Can I import a Europass CV saved in Microsoft® Word or OpenDocument into the online editor?
    • How to ensure that my Europass CV doesn't exceed 2 to 3 pages?
    • Should I put a photo on my Europass CV?
    • How to write a personal statement at the beginning of the Europass CV?
    • How to upload a photo, indicate my driving licence, or attach a file to my Europass CV using a tablet?
    • How to preview my Europass CV while completing it?
    • How to check spell my Europass CV when using the online editor?
    • How to remove the logo from my Europass CV?
    • Can I change the layout of a Europass CV?
    • How to change the order of my individual Work experiences or Education and training?
    • How to switch the order of sections "Work experience" and "Education and training"?
    • How to present my publications, projects, certifications, etc. in my Europass CV?
    • How to insert a photo on a Europass CV?
  • Cover Letter
    • Why a cover letter?
    • How to use the cover letter editor?
  • Language Passport
    • What is the Language passport?
    • ​Who validates the Language passport?
    • ​Where is my Language passport stored?
    • What do I need a Language passport for?
  • Europass Mobility
    • Who can apply for the Europass Mobility?
    • ​In which countries may the periods of learning take place?
    • Can I apply for the Europass Mobility for a period spent abroad as an au pair or for language courses?
    • Can I receive an Europass Mobility for an experience in my country of residence?
    • Which countries issue the Europass Mobility?
    • How to apply for the Europass Mobility?
    • What do I need a Europass Mobility for?
    • What is the Europass Mobility?
  • Certificate Supplement
    • ​What is the Certificate Supplement?
    • Does the Certificate Supplement replace the original certificate?
    • What do I need a Certificate Supplement for?
    • How to obtain a Certificate Supplement?
  • Diploma Supplement
    • What is the Diploma Supplement?
    • Does the Diploma Supplement guarantee the recognition of my qualification abroad?
    • ​How to obtain the Diploma Supplement?
  • Other questions
    • How to get support in my country?
    • What is the European Qualification Framework (EQF)?
    • What is EURES?
    • How to obtain a scholarship in Europe?
    • How to find a job in Europe?
    • What do I do with my Europass CV once completed? Where can I send it?
    • Can I send my Europass CV to the Europass team?
    • I clicked by mistake on "Post your Europass CV on EURES".

About Europass

  • National Europass Centres
  • The history of Europass
  • What's New?
  • Europass Magazine

Europass documents

  • Curriculum Vitae
  • European Skills Passport

Europass and you

  • For jobseekers
  • For pupils or students
  • For employers
  • For teachers or trainers
  • For higher education staff

Learning and working in Europe

  • Learning in Europe
  • Working in Europe
  • Volunteering / exchanges in Europe
  • Living in Europe

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