A pop-up blocker has disabled the cloud authentication screen.

To use the Import and Export from/to Dropbox and OneDrive, pop-up blockers in your browser must be deactivated (see instructions below).

Then access again the editor, reload the page (hit F5 or Ctrl+F5), and try again to export your CV to Dropbox or OneDrive.

If the problem persists, send a screenshot depicting the error code and message displayed to the Europass team through the contact form or by e-mail.

Google Chrome

At the top right of the browser, click on the Customize and control menu icon , then go to Settings and navigate to the Settings tab.

At the bottom of the page, click on the Show advanced settings link.

In section Privacy, click on Content settings.

In the Content setting under Pop-ups click on Manage exceptions.

In the Pop-up exceptions, add the URL of the website (https://europass.cedefop.europa.eu), select Allow and click on Done.

Then refresh the page using:

• Ctrl + F5 for Windows
• Apple + R or command + R for Mac
• F5 for Linux

Internet Explorer

Select Tools (via the gear icon on the top-right corner of the screen) then go to Internet options and navigate to Privacy.

In section Privacy, click on Settings.

In the Pop-up Blocker Settings, add the URL of the website (https://europass.cedefop.europa.eu), click on Add, then on Close.

Then refresh the page using:

• Ctrl + F5 for Windows
• Apple + R or command + R for Mac
• F5 for Linux

Edge

At the top right of the browser, click on More and select Settings.

Scroll down the list, click on View advanced settings and turn Block pop-ups to Off.

Then refresh the page using:

• Ctrl + F5 for Windows
• Apple + R or command + R for Mac
• F5 for Linux

Mozilla Firefox

At the top right of the browser, click on the menu button and choose Options.

Select panel Content.

In the Content panel below Pop-ups:

Click on Exceptions to open dialog box with list of sites that you want to allow to display pop-ups.

In the dialog box, add the URL of the website (https://europass.cedefop.europa.eu), click on Allow, then on Save changes.

Then refresh the page using:

• Ctrl + F5 for Windows
• Apple + R or command + R for Mac
• F5 for Linux

Opera

At the top left of the browser, click on the Customize and control menu and choose Settings.

In section Websites, under Pop-ups click on Manage exceptions.

In the Pop-up exceptions, add the URL of the website (https://europass.cedefop.europa.eu), select Allow and click on Done.

Then refresh the page using:

• Ctrl + F5 for Windows
• Apple + R or command + R for Mac
• F5 for Linux

Safari

Select the general Safari settings (via the gear icon on the top-right corner of the screen).

Untick options Block Pop - Up Windows if required.

Then refresh the page using:

• Ctrl + F5 for Windows
• Apple + R or command + R for Mac
• F5 for Linux